You can securely order online from DVDoverseas.com with just a click on your computer, 24 hours a day, 7 days a week with using our secure-SSL ( Encryption Technology ) shopping cart facility.
You may call us toll-free at 1-877-443-1212 to place an order between 10:00am to 7:00pm(CST) Monday To Friday. Please use this toll free number for ordering only. For all other information please call 847-519-1201
By Fax or Email
You may use our manual order form and fax your order 24 hours a day at (847) 519-1270. Or email it to us at firstname.lastname@example.org
Shipping Options and Costs
Most orders in by 3:00pm(CST) usually ship the same day or next business day. The flat rate charge for Ground Shipping on most our products can be found here. The minimum shipping charge per order is $6.00 for the Contiguous 48 states.
For the 48 contiguous United States, we offer a variety of shipping options: Ground, 3 Day, 2 Day Air, 1 Day Air, and Saturday Delivery. Please call us at 1-847-519-1201 for expedited delivery services.
Currently our online shopping cart software does not calculate and add shipping charges to your order. The order confirmation email sent out to you from online ordering system does not include shipping charges and (taxes if any). The appropriate shipping charges are added manually by us depending upon the weight, volume and destination of your order. For accurate shipping quote or questions please contact us by phone or email. We currently use UPS as our main carrier. US Mail options are used for PO Boxes, and APO/FPO orders. Express Mail is available on many electronics items (excluding overweight items).
Shipping costs are based on weight, volume, destination zip code and number of items we can pack in each box for your order. There is a minimum charge per order of $6.00 for Ground Shipping to the 48 Contiguous States. Alaska, Hawaii and Puerto Rico orders are offered the choices of 2 Day Air or 1 Day Air. Canadian orders are offered the choices of Standard or Rush shipping. Post Office Box address orders are shipped via Parcel Post Mail, Priority Mail, or Express Mail. Orders to U.S. APO/FPO, Guam, Marshall Islands, Saipan, and other U.S. territories are shipped via USPS Surface Mail or Priority Mail. Some overweight or oversized items may not be available for shipment outside the 48 contiguous U.S. or to Post Office Boxes.
UPS/FeDex does not deliver to PO BOX address. UPS, FEDEX deliveries are to your door. Large packages, Appliances or TVs 37" and over ship by freight trucking companies and deliveries are to curb side.
The shipping charge includes insurance for full value of merchandise against loss or damage. Import duties, customs duty, VAT taxes, brokerage and clearance fees is the responsibility of a buyer. The domestic flat rate shipping charges shown are based on using UPS standard ground service to any destination point within 48 United States.
Orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification. Most orders are shipped within 2 business days of receiving your order. International orders or APO/FPO orders may take longer. No orders are processed or shipped on Saturdays, Sundays and Holidays. In the event of delays, every effort will be made to contact you by phone, e-mail or mail. If the delay is due to backorder or item is not available, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order.
Important Shipping Information:
- Some heavy and oversize items like TVs and large appliances are shipped via a freight company; they will arrive at your curbside within 5-10 business days after leaving our warehouse.
- The freight company will contact you in advance to schedule a delivery date and time; we recommend that you have help available upon arrival.
- Before signing for delivery, inspect the package for any potential damage that may have occurred while in transit. It's normal for the packaging to show some wear; however, if there is extensive visible damage, refuse delivery of the order and contact us immediately by calling 1-847-519-1201.
- You have 24 hours to report any damage or missing items you discover after you have signed for and accepted delivery. The freight company will not accept any responsibility after 24 hours of delivery.
- Any item not received by you within 3 weeks after placing the order is considered late and must be reported to us immediately for us to track the package and or to file a loss calim and to send out a replacement to you. Any claim for non-receipt of an item after 3 weeks must be made directly with shipping carrier. We will not be held responsible if there is no error on our part
- Please note that any other items ordered together with televisions or large appliances may ship in separate boxes and/or via different carriers and may arrive on different days.
Once we receive the order we will contact you via email and advise you of the shipping options and cost. After your approval the order will be processed and your credit card will be charged.
Please note that we are not responsible for duties and GST. You are advised to consult your local government import office if you have questions. Import duties, customs duty, VAT taxes, brokerage and clearance fees is the responsibility of a buyer or receiver
We only collect sales tax on orders being shipped to an address within Illinois State. Current sales tax is calculated @9.00%. There is no tax collected for orders shipped outside of Illinois State.
We accept Visa, MasterCard, Discover and American Express credit cards.
Money orders, Cashier's checks and Certified checks in U.S. Currency. If you would like to order from us and pay by Check or Money Order, click here to print out an order form.
We accept personal checks but orders are normally shipped after checks are cleared in our account.
You may wire transfer the funds from your account to our bank account. Please contact us for further details.
Credit Card Orders
Every single order placed by Credit Card Payment is carefully processed. We always verify Credit Card Holder's billing address and phone number with Card Issuing Bank to protect you and us against any unlawful credit card transaction over the internet. We do not charge your credit card for backordered items and in most cases until the product ships
Shipments tracking numbers are emailed once orders are shipped. You may also obtain tracking numbers by calling us at 1-847-519-1201. The tracking numbers are usually available after 24 hours of placing an order. Tracking numbers for orders placed in the weekend or holidays are generally available at the end of the following business day.
Return Exchange Policy
Most product is guaranteed for 1 year parts and 90 days labor by the manufacturer (unless specifically stated otherwise). The manufacturers' warranty covers repair or replacement of defective parts, subject to the conditions set forth. On most items except cellular phones and televisions, we offer an exclusive 30-day exchange/refund policy. The items that have been installed, scratched, or abused WILL NOT BE accepted for return or credit.
If you are not satisfied with your purchase except TVs and cellular phones, you may return it for exchange or refund (excluding shipping and handling charges) within 30 days, subject to a return authorization from us. (Cellular phones No refunds -14 days exchange only, TVs No refunds - 90 days repair warranty only). Returns may be subject to 10% restocking fee, depending on the condition of goods and packaging material. If the item is returned in "new" condition with all packaging intact, there is usually no restocking fee. Cameras and camcorders (open box) subject to 10% restocking fee. Shipping charges are not refundable. Special order items may not be returnable.
To return or exchange a product, please call Customer Service at 1-847-519-1201 or email us at email@example.com for RMA number (Return Merchandise Authorization). All Returns require an authorization number. Please note that an RMA # does not guarantee final disposition. All returns are subject to inspection. All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the package! We will charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such returns. Pack the product's factory box into a shipping box with packing material, and tape securely. Write the RMA # issued
by Customer Service clearly on the outside of the shipping carton, not on the product package.
Any merchandise returned to us unauthorized will be refused. Please ship your parcel back to us freight prepaid! We suggest that you use UPS Ground Service "Insured." Sorry, we cannot accept COD or freight-collect shipments. No goods will be accepted for exchange or return without authorization. Exchanges, replacements or refunds are initiated only after receiving of returned merchandise. Credits will be issued after our warehouse receives, inspects, and processes your return. Shipping charges are not refundable and do not covered by manufacturer's warranty.
We believe in customer's basic honesty and keeping this principle in our mind we will make every effort to satisfy our customers need. Please feel-free to contact us for any questions on our return policy.
Price Match Policy
If you have found a lower price from another authorized retailer, we will do our best to meet or beat any authorized competitors' price (on the same unit with proof of advertised price at the time of ordering). Price matching is only applicable to identical conditions of sale. The item must be in stock at the other authorized dealer (not a floor sample, "open box" item, refurbished or demo piece). The price match policy refers to prior to placing an order. Please contact us for price match before placing an order. We do not adjust prices after order is shipped or delivered.
Cancel Or Change Order
If you need to cancel or make a change to your order, please call us immediately at 1-847-519-1201. There is no fee for cancelled orders.
At dvdoverseas.com your order process is secured with the Secure Sockets Layer (SSL) protocol. SSL provides you with the freedom to shop online without the fear of your credit card information being stolen. This encryption compares to a combination lock that has several trillions of combinations. There are three ways that indicate whether you're on a secure web page:
All URL's (web addresses) that require and use an SSL connection start with https: instead of http:
The key or padlock on your browser screen will become solid.
Security Alert messages may popup while moving between regular and secure pages.
We at dvdoverseas.com take your privacy as seriously as you do. To help ensure your privacy, we use the most up-to-date encryption technology to keep your personal information as secure as possible. This includes your billing, credit card, and account information; none of this can be read as it travels to our system. We do not sell, trade, or otherwise share your personal information, such as name, email address, physical address, phone numbers, buying history, etc. without your permission. Your information stays here, period. You do not have to worry about receiving unsolicited email from other companies or individuals as a result of shopping at dvdoverseas.com. Your email address is only used for sending you tracking numbers or order status.
DVD Overseas Electronics shall not be held responsible for damage or loss of any kind due to your use of software and/or any other product purchased at dvdoverseas.com. Our maximum liability to you is the amount you paid for the product. Products mentioned at dvdoverseas.com are not necessarily endorsed by us.
Errors and Omissions
While dvdoverseas.com has tried very hard to ensure the accuracy of the product and pricing information in our store and our marketing materials, we are not responsible for typographical errors, omissions or technical inaccuracies.
Contact us for questions about your order
Contact customer service at:
Email Address: firstname.lastname@example.org
Hours: Monday - Friday 10:00am - 7:00pm CST
Contact us for product inquires or to order by phone
Contact sales department at:
Phone: 1-877-443-1212 (in the U.S.)
1-847-519-1201 (outside the U.S.)
Hours: Monday - Friday 10:00am - 7:00pm CST